For your convenience, our most common customer questions are answered right here.
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Q: How long does it take to get our images?
A: Online galleries and digital files are ready within 4 weeks of the wedding date. Upon final approval of album designs most albums are ready for delivery within 6 weeks.
Q: How many images will we get?
A: The number of photographs taken depends on many things – the number of guests, hours of coverage, types of events. From a typical 3 day wedding you should expect no less then 600 images, but usually the number is much higher.
Q: Can you hold the date for me?
A: Sorry, unfortunately we can not hold the date or pencil you in. To be fair to everyone we can’t “hold” a date without a retainer and a signed contract.
Q: Do you refund deposits on cancellations?
A: No. The retainer fee is non-refundable. The retainer guarantees that we will hold the date exclusively for you and once you’ve signed the contract we do turn down all other commissions for that date.
Q: We’re ready to book, what’s next?
A: Great! When ever you’re ready, we require a signed contract and a retainer fee of at least 25% of the total balance. A signed contract is required in order to book the date.