FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: How long does it take to get our images?

A: Online galleries and digital files are ready within 4 weeks of the wedding date. Upon final approval of album designs most albums are ready for delivery within 6 weeks.

Q: How many images will we get?

A: The number of photographs taken depends on many things – the number of guests, hours of coverage, types of events. From a typical 3 day wedding you should expect no less then 600 images, but usually the number is much higher.

Q: Can you hold the date for me?

A: Sorry, unfortunately we can not hold the date or pencil you in. To be fair to everyone we can’t “hold” a date without a retainer and a signed contract.

Q: Do you refund deposits on cancellations?

A: No. The retainer fee is non-refundable. The retainer guarantees that we will hold the date exclusively for you and once you’ve signed the contract we do turn down all other commissions for that date.

Q: We’re ready to book, what’s next?

A: Great! When ever you’re ready, we require a signed contract and a retainer fee of at least 25% of the total balance.  A signed contract is required in order to book the date.